Frequently Asked Questions

FAQ

Welcome to the FAQ section of Brain Foo Designs! We understand that as a customer, you may have some questions regarding our products, services, and policies. We are here to provide you with all the information you need to make your shopping experience smooth and enjoyable.

To create an account, simply click on the "Sign Up" button located at the top right corner of our website. Fill in the required information and follow the prompts to complete the registration process.

How can I place an order?

To place an order, browse through our product catalog and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the steps provided, including entering your shipping address and payment details, to finalize your order.

What payment methods do you accept?

We accept various payment methods for your convenience, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Pay.

Can I track my order?

Absolutely! Once your order has been processed and shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package until it arrives at your doorstep.

How long will it take for my order to arrive?

The delivery time depends on several factors such as your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days for domestic shipments. International orders may take longer due to customs clearance procedures.

What is your return policy?

We want you to be completely satisfied with your purchase from our Shopify store. If for any reason you are not happy with an item or it arrives damaged or defective, please contact our customer support team within 14 days of receiving your order for assistance.

How can I get in touch with customer support?

We hope this FAQ section has addressed some of your concerns as a valued customer of our Shopify store. If you have any additional questions, please don't hesitate to contact us. Happy shopping!

Do you sell wholesale?

Yes, we have bulk discounts built into the shopping experience. If you require larger quantities please contact us via our contact page form and will will try to respond within 24 hours.